Privacy Policy
This document outlines how Finytive Private Limited collects, uses, protects, and permanently deletes user information and operational permissions for the Tickora CRM mobile application.
Data Security
TLS / HTTPS encryption in transit with strict RBAC access control.
Zero Data Selling
We never sell, rent, or trade your lead or customer data to third parties.
Strict Permissions
Call logs and phone state are accessed strictly for business CRM matching.
7-Day Deletion
Guaranteed complete data deletion within 7 business days upon request.
Introduction
Finytive Private Limited (“we,” “our,” or “us”) operates Tickora CRM, a mobile application designed for customer relationship management, lead tracking, call recording management, and sales pipeline optimization. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.
Information We Collect
A. Personal Information Provided by You
- Account Details: Name, email address, phone number, organization name, and login credentials.
- Lead & Customer Data: Names, phone numbers, email addresses, custom fields, and notes created within your organization account.
B. Device & Operational Permissions
To provide automatic lead interaction tracking and sales pipeline visibility, Tickora CRM requires explicit runtime permissions on Android devices:
Used strictly to identify incoming and outgoing business call events so call logs can be matched directly to your CRM leads and conversation timelines.
Used to locate, link, and stream audio recordings generated during customer interactions to facilitate quality checks and training.
Used to detect active call start and end events for real-time lead call duration tracking and immediate follow-up status prompts.
How We Use Your Information
We use the collected information solely for legitimate business purposes:
- To provide, operate, and maintain Tickora CRM services.
- To display sales analytics, pipeline charts, and lead trend reports.
- To organize customer communication history and match system call recordings with lead profiles.
- To manage user authentications, roles, and security permissions within your organization.
- To send push notifications for follow-up reminders and lead status alerts.
Data Security & Encryption
Encryption in Transit
All data transmitted between the Tickora CRM mobile app and our servers is encrypted using industry-standard TLS / HTTPS cryptographic protocols.
Access Control
Data access within your organization is strictly restricted based on Role-Based Access Control (RBAC) configured by your organization administrator.
Account & Data Deletion Policy
Users and organizations have the absolute right to request the permanent deletion of their account and all associated data at any time.
How to Request Account Deletion:
- Send an email to finytiveprivatelimited@gmail.com with the subject line: “Account Deletion Request - Tickora CRM”.
- Include your registered email address and Organization Name in the message body.
- Upon request verification, all personal details, lead records, call logs, and associated account data will be permanently deleted from our active databases within 7 business days.
Third-Party Sharing
We do not sell, trade, or rent your personal information, customer contacts, or lead data to third parties. Data is shared exclusively with essential cloud infrastructure service providers (such as Firebase Cloud Messaging for delivering real-time push notifications and reminders) necessary to deliver app functionality.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any modifications by updating the “Effective Date” at the top of this policy page. Continued use of Tickora CRM after changes signifies acceptance of the updated terms.
Contact Us
If you have any questions, feedback, or concerns regarding this Privacy Policy or our data handling practices, please reach out to us directly:
Finytive Private Limited
Need Help or Want to Know More?
Contact our team or review our privacy policy to understand how we handle your data.